Refunds and Disputes

Creators are responsible for describing what supporters receive and fulfilling paid products, commissions, and services. Supporters should review the creator's description, delivery timeline, and terms before paying. Creators should publish clear terms for refunds, cancellations, revisions, licenses, delivery, and shipping.

A creator's stated policy cannot waive rights or remedies that apply under consumer, payment, card-network, fraud, or other mandatory law. If a listing says "no refunds," that does not remove a right to a refund for an unauthorized charge, non-delivery, material misdescription, defective or unsafe goods, or another circumstance where applicable law requires a remedy.

Atmosphere Money handles payment processing and payment-management tools. ATM currently uses Stripe to securely process payments, so refunds, disputes, card-network rules, chargebacks, subscription cancellations, and processor limitations may be handled by ATM, Stripe, banks, or card networks. Refunds issued through ATM are returned to the original payment method. Where available, refunds, payment updates, pause/resume, or subscription cancellations should be managed through ATM. Existing monthly amounts and membership tiers cannot be changed yet. Supporters with an atmosphere account can manage subscriptions from Supper or the ATM dashboard; guest supporters can use the single-use management links ATM emails to them, which expire within 24 hours and can be re-requested. Supper may surface links to the relevant ATM item so creators and supporters can manage payment-side actions there. ATM's Payer Terms describe the payer-side refund and dispute process.

Start by contacting the creator with the order details and requested resolution. Creators should acknowledge a refund request within seven calendar days. If the creator does not respond, cannot be contacted, or the issue involves fraud, safety, unauthorized payment, or a legal deadline, email contact@atmosphere.money or use Supper's report flow. Supper may investigate, preserve evidence, restrict a listing or payout, ask the creator or ATM to issue a refund, or provide another remedy when required or permitted by law. This escalation path does not guarantee a refund where no legal, processor, or seller-policy basis exists.

App fees and processor fees may not always be returned in the same way as the creator's net amount. The exact refund result can depend on ATM, the active processor, card-network rules, the payment method, and whether the refund is full or partial. Creators should review the ATM refund confirmation before issuing a refund.

A creator's fee allocation does not reduce the amount a supporter is legally entitled to receive. After ATM or the processor submits a refund, it usually appears on the original payment method within 5–10 business days, but the supporter's bank, payment method, currency, or network can take longer. This processing estimate does not extend any deadline or remedy required by law.

A chargeback or payment dispute is different from asking the creator for a refund. Disputes may require evidence, may affect creator payout balances, and may be decided by the card network or payment provider. Supporters should use disputes for serious payment problems after trying reasonable creator or Supper support paths, unless the payment was unauthorized or fraudulent.

For unfulfilled goods/services, fraud, or safety concerns, submit a report through Report abuse. Supper may take moderation action on profiles, products, commissions, or accounts. Moderation action is separate from a payment reversal: a removed product or suspended account does not automatically guarantee a refund, and an approved refund does not automatically resolve a safety or policy issue.

For more detail, see How to issue a refund, Refunds and disputes, and Helping a supporter manage a subscription.